Zaid Hussain

Desktop Engineer @Bloomberg Philanthropies

Provide on-site and remote Tier 2 support to end users Managing laptops and desktops\' repairs, replacements, and upgrades Create and deploy application packages including company-wide software upgrades on workstations using software manager Perform patches on desktops and ensure machines are in compliance with company security standards Maintaining company desk phones using Cisco Unified Communications Manager and Cisco Unity Connection Provide off-hours support during on-call week Manage company cellular support including upgrades, troubleshooting, reviewing wireless plans, etc.