Zaid Jawad

About Zaid Jawad

Management and technology leader with expertise in Practice Management, Software…

Experience

1. Vice President - Professional Services

   Reltio

   Aug 2015 — Present

   Reltio Cloud delivers enterprise data-driven applications and MDM solutions. 2019 - Present - VP Professional Services : Responsible for Professional Services (PS) in the US, Europe and India, team management & PS business development opportunities (Revenue of $4-5M), and Implementation Partner enablement. Focus on Customer Success with zero churn and minimal time to deploy (go-live). Manage the PS Practice with responsibility for services delivery by the PS team, ensuring excellent customer relations and engagement as well as support value attainment by customers. Lead, support and mentor team members on project execution, and customer & partner relationship building. Grow the PS practice to support growth. Drive coordination regarding project execution and partner support and overall time to value (TTV) realization. Lead & manage process revision to improve efficiencies, and the effort to revise the delivery methodology for simplicity and drive towards TTV. Manage and enhance the Services Sales process through streamlined processes for proposals, scoping & Statement of Work (SOW). Revise the role of Partner Success to drive Implementation Partners enablement and engagement for success. Coordinate with other Reltio groups on Customers’ journey with Reltio and value realization. 20••••19: Client Executive : Partner with Reltio’s Sales team & Partners on opportunities and manage PS’s Sales efforts complementing license sales. Provide support for proposals. Enhance Services sales process through content development (PS capabilities and implementation approaches). Foster strong relationships and partnerships with Customers & Partners 20••••17: Program Director: Manage Reltio’s PS practice through accounts oversight, project implementations, revenue, and team members management. Manage an onshore and offshore team and support their professional growth as well as encourage development of best practices and repeatable processes.

Skills

• Customer Service
• Cross-Functional Team Leadership
• Business Process Re-Engineering
• Saas
• Reltio
• Enterprise Software
• Multi-Channel Retail
• Business Process Improvement
• Professional Services
• E-Commerce
• Integration
• Project Management
• Data Warehousing
• Program Management
• Customer Relations
• Team Management
• Management Consulting
• Leadership
• Pre-Sales
• Financial Services
• Biotechnology
• Strategic Partnerships
• Software Project Management
• Business Intelligence
• Crm
• Software as a Service (Saas)
• Strategic Planning
• Solution Architecture
• Customer Relationship Management (Crm)
• Requirements Management
• Pmp
• Vendor Management
• Process Improvement