Zaid al Rubaye
Quality Operations Manager @Enercare Inc.
Signup · Get unlimited contacts
WORK HISTORY
Quality Operations Manager @Enercare Inc.
Toronto, ON, CA
Develop and implement quality standards, processes, and procedures to ensure alignment with corporate customer experience strategy-Lead and manage a team of QA Analysts, providing guidance, coaching, and development opportunities to ensure exceptional performance-Drive customer experience initiatives across all channels and mediums, focusing on customer-centric culture, empathy, ownership, and customer loyalty-Collaborate with other departments to identify areas for improvement and implement changes that enhance customer satisfaction and reduce complaints-Analyze and report on key performance indicators (KPIs) such as CSAT, FCR, NPS, and QA Score, making recommendations for improvement-Develop and maintain a comprehensive knowledge base of quality standards, best practices, and industry trends
EDUCATION
Humber College
International Development
University of Jordan
Bachelor of Applied Science - BASc
ABOUT ZAID AL RUBAYE
Trust and Safety Expert | Transforming Customer Service Through Data & AI I specialize in elevating Trust and Safety in digital environments by redefining customer service operations. My approach combines data-driven quality management, end-to-end process optimization, and AI-powered tools to drive efficiency, compliance, and exceptional user experiences. With a background leading global teams, I excel at bridging the gap between risk mitigation, operational scalability, and customer satisfaction. My focus is on building resilient systems that protect users while enabling seamless, high-performing support ecosystems.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.