Zaid A.

Experience

1. Underwriting Operations Manager

   Quicken Loans

   Jun 2021 — Present · Charlotte, NC, US

   Review DU Cert, LP Cert & Clout AUS systems to validate all conditions of the cert is satisfied.• Manage a team of 25 residential mortgage underwriters ensuring compliance with established policies and procedures.• Assess risks and make decisions on a variety of mortgage loan products including Conforming, VA, FHA and Jumbo• Primary point of contact with Regional and National Sales Manager, Credit Risk Management and Senior Management on mortgage transactions• Work with loan officers, branch managers, and other staff in the branches to properly structure the loan• Monitor and manage daily workflow on loan files and maintaining company’s turn time• Provide support to Underwriting Managers with onboarding process and with employee relations issues• Create and maintain a highly efficient and productive environment/culture that values its team members and rewards performance• Manage and evaluate work of staff, as well as make decisions regarding pay, performance management, employment and staffing• Assist in developing strategies to improve profit and growth results• Develop and utilize management reports and analytics tools to assist in monitoring team and individual underwriter results• Provide assistance, quality control monitoring, and training to develop underwriting processes for back up personnel• Create and execute monthly, quarterly and annual performance reviews• Provide overall direction to ensure effective underwriting support to the TPO Channel that will produce quality loan decisions and enhance the client experience• Manage/oversee loan quality through effective data integrity, application of loan guidelines as well as legal & regulatory requirements, ensuring NPF is approving quality loans that are saleable to the secondary market in compliance with investor, agency, FHA, VA guidelines• Maintain knowledge of loan products and related investor guidelines as well as mortgage industry trends and best practices

Education

• Al Ahliyya Amman University

  Bachelor's degree, banking and finance science

  2008 — 2012