Zahra Seif Afjehie
Business Analyst @Rates.ca
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WORK HISTORY
Business Analyst @Rates.ca
Toronto, ON, CA
Collaborate with product owners and stakeholders to translate business needs into actionable user stories and acceptance criteria in Jira.• Analyze system behavior and workflows to identify gaps and recommend improvements, enhancing data accuracy and customer experience.• Investigate data-related issues using SQL and escalate risks or blockers to maintain delivery progress.• Support sprint execution by clarifying requirements and ensuring alignment across Product, Development, and QA teams.• Create structured documentation and workflow breakdowns to improve understanding of complex requirements and support change readiness.
EDUCATION
Amirkabir University of Technology Tehran Polytechnic
Master of Science, Industrial Engineering
Amirkabir University of Technology Tehran Polytechnic
Bachelors Degree, Industrial Engineering
ABOUT ZAHRA SEIF AFJEHIE
I help teams turn complex business problems into clear, actionable solutions. With 10 years of experience as a Business Analyst in financial services and insurance, I connect stakeholders and technical teams to deliver user-focused, scalable solutions. I’ve led projects that reduced processing time by 20%, improved data accuracy, and streamlined onboarding through clear documentation and optimized workflows. Skilled in Jira, Confluence, SQL, and data analysis tools, I focus on clarity, efficiency, and solutions that drive business impact.
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