Zahra Graham

About Zahra Graham

Zahra Graham is an experienced product and program manager professional with 5 years of…

Experience

1. Product Manager - Connections

   Amazon

   Feb 2022 — Present

   Leading technical product development projects within Connections, an internal employee sentiment survey processing over 2.2 million daily responses. • Proven ability to effectively coordinate and streamline project details throughout its lifecycle, facilitating seamless collaboration among cross-functional teams such as tech, product, program, UX design, research, and customers/users, from initial organization to post-launch iterations. • Presenting and obtaining alignment on tradeoff decisions, identifying customer impact metrics, facilitating customer interviews, facilitating and participating in user testing demos, and collecting feedback for post launch iterations. • Conceptualized and led organization goal to develop an external data onboarding functionality. Facilitated work across 4 tech teams, Research Science, and UX design then launched within 5 months, building 5 new customer experience projects for over employees. • Identified a critical product information gap, causing 90% of content scheduling errors. Proactively developed and presented a solution to tech, reducing errors by 70% within 2 quarters. • Facilitated product launch to Last Mile Drivers of ~2M+ users, more than doubling Connections total user base. Launch included onboarding new devices, software, building new data ingestion pipelines, and accommodating legal compliance regulations.

Skills

• Management
• Microsoft Office
• Time Management
• Leadership
• Event Planning
• Microsoft Word
• Powerpoint
• Social Media
• Public Speaking
• Creative Direction
• Customer Service
• Communication
• Teamwork
• Social Networking
• Entrepreneurship
• Microsoft Excel
• Sales