Zahir Alam

About Zahir Alam

Portuguese Language Specialist and Regulatory Affairs Professional with experience across Regulatory Operations, Client Coordination, and Customer Support in global organizations.Currently working at Accenture within Life Sciences R&D Operations – Regulatory Affairs, where I manage end-to-end product Registration activities for LATAM markets. I coordinate with international Stakeholders to collect and Validate Regulatory Documentation, prepare and review compliant Dossiers, and ensure timely submissions to regulatory authorities and commercial partners. My role involves SOP/SWI authoring, peer reviews, data management, process metric tracking, and driving operational excellence through continuous improvement and automation initiatives.Previously, at HCLTech (deputed through Alchemy Techsol India Pvt. Ltd.), I supported Portuguese-speaking clients in customer support operations, managing case documentation through Salesforce CRM and AWS platforms. I acted as a linguistic bridge between technical teams and international clients, while also mentoring new hires and conducting Portuguese language interviews.

Experience

1. Regulatory Service Associate - Registrations

   Accenture

   Jan 2026 — Present · Bengaluru, IN

   Portuguese Language Specialist at Accenture, working as a Regulatory Service Associate (Registrations) within Life Sciences R&D Operations – Regulatory Affairs, supporting regulatory registrations, dossier documentation, and compliance with global regulatory standards for LATAM markets.In this role, I coordinate with global clients and stakeholders to collect, validate, and manage regulatory information, prepare and maintain regulatory dossiers in accordance with country-specific regulatory agency guidelines, and support timely submissions to regulatory authorities and commercial partners. I contribute to quality assurance through peer reviews, author and maintain SOPs and SWIs to strengthen compliance processes, and provide regular status updates to stakeholders. My responsibilities include dossier compilation, peer review, process metrics tracking, and regular status reporting to stakeholders. I also coach and mentor new team members, delivering training and fostering knowledge transfer. This role allows me to combine my regulatory expertise with multilingual communication skills, ensuring accuracy, compliance, and strong client relationships across diverse LATAM markets.

Education

• PRABHUTWA COMPUTER EDUCATION PVT. LTD.

  6th Month Diploma in Computer Application ( DCA )

• Deen Dayal Upadhyaya (DDU) Gorakhpur University

  Bachelor of Arts - BA, Political Science | Sociology

• Embassy of Portugal

  B1, Portuguese Language and Literature