Zahir Abbas
Head of Customer Success & Operations at Appy Pie | Gen AI | GEO & AEO Specialists at Geovate
- Role
- Head- Customer Success & Business Operations at Appy Pie
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Zahir Abbas
I’m a results-driven management professional with a proven track record in Customer Success, Sales & Marketing, Operations, and Business Expansions. I specialize in turning challenges into opportunities through strategic execution and AI-powered transformation. At Appy Pie, I’ve led market expansion, new product launches, and pricing strategies while implementing AI solutions such as conversational agents, automated client follow-up, feedback systems, ticket management, task and team review processes, and customer sentiment analysis. These initiatives have streamlined operations, boosted efficiency, and elevated customer satisfaction. Passionate about innovation and impact, I thrive on building scalable solutions that deliver measurable results and long-term business growth.
Experience
Head- Customer Success & Business Operations
Feb 2019 — Present
Education
Gauhati University, Guwahati
Bachelor's degree
AIM
Master of Business Administration - MBA
Skills
- Sourcing
- Team Management
- Business Planning
- Vendor Management
- Search Engine Optimization (SEO)
- Business Development
- Account Management
- Product Development
- Social Media Marketing
- Management
- Crm
- Key Account Management
- Talent Acquisition
- Sales
- Digital Marketing
- Benefits Negotiation
- Market Research
- Business Strategy
- Recruiting
- Mis
- Outsourcing
- Ppc
- SEO
- Project Management
- Screening
- Marketing
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