Zahid Rangwala
Director, Loyalty and Partnerships Infrastructure @Scotiabank
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WORK HISTORY
Director, Loyalty and Partnerships Infrastructure @Scotiabank
Toronto, ON, CA
Scotiabank is a leading Canadian bank, serving millions of clients across 50 countries. It co-owns Scene+ Loyalty, one of Canada’s top 3 loyalty programs by size with Cineplex (Canada’s largest entertainment company) and Sobeys (a top 3 grocery retailer).As Director of Loyalty and Partnership Infrastructure, I oversee the technology architecture supporting loyalty and six key partnerships across retail, grocery, travel, and entertainment. I lead loyalty and partnership integrations while serving as a data steward.Achievements- Developed scalable technology infrastructure with 50+ real-time APIs, streamlining partner integrations across loyalty programs in Canada and beyond. Enabled real-time loyalty point accrual, driving a 25% increase in customer engagement quarter-over-quarter- Leading & mentoring the team of 5 (Product managers, engineers, BAs and solutions architects)- Scoped implementation strategy and business case for single-tap and account-linking across 400+ Canadian retail locations, enabling bank cards to replace loyalty cards and enhancing customer experience at launch- Established a data governance framework for a 20M sports sponsorship fanbase and 15M loyalty member database, doubling combined size from 8TB to 15TB, enabling marketing and analytics as a prospect database- Reduced technical issues and customer complaints by 25% in 3 months through proactive monitoring, triage, and streamlined workflows while serving as a facilitator in an Agile squadTech stack: AWS, APIs, Penetration testing, Azure, SEON, Monitor+, Okta, MongoDB, Postman
EDUCATION
University of Leeds
Msc, International Marketing
Queen's University
Master’s Degree, Management Analytics
Gujarat University
B.com, Accountancy
ABOUT ZAHID RANGWALA
I am a Director of Loyalty & Partnerships Technology & Infrastructure with over 10 years of experience leading technology rollouts for loyalty programs, customer operations, and loyalty points liability management across diverse industries in Canada and the UAE including Financial Services, Entertainment, Travel, Gas, Retail and Grocery both in offline and digital channels My expertise spans Loyalty Program Launches, Customer Engagement Strategy, and Data-Driven Marketing & Analytics, with a proven track record of driving Digital Adoption and building scalable Technology Infrastructure. I have successfully integrated Financial Products & Loyalty Solutions, managed Partnership Marketing, and delivered 50% program acquisition results while ensuring operational and financial efficiency.If you are looking to roll out innovative technology solutions to enhance your loyalty programs, improve customer operations, or manage financial risks, feel free to reach out. Let’s discuss how I can help drive technology-driven transformation for your business.
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