Zahid Hussain

Manager - Technology Operations Center @Fisher Investments

San Mateo, CA, US

Tier Data Center Power, Cooling capacity, N+1 redundancy design review consultations. Operations uptime, site reliability, diverse paths assurance and testing exercises. Main UPS power failover inrush load testing, Sunbird DCIM integration with ServiceNow for asset tracking, environment monitoring, cooling, humidity,water leake and hot spot detection, hot/cold aisle containments to reduce energy cost. Design review co-location cage power, rack capacity structured cabling in UK, US. Maintained UPS draw load at 40% to ensure N+1 redundancy, rack PDU power failover N+0 redundancy. Access switch port capacity and demand forecasting. Fiber, Copper structured cabling, patch panel and termination points review, 3 phase electrical distribution panels heat scan audits, Facility transformers placement design reciew, structured cabling, CRAC unit capacity and operational efficiency design modification, hot air exhaust flow design to reduce monthly billing. City power outage self heal innovations to keep the power, cooling services uptime at 99.9%. Audit backup generators oil change schedules, ATS switch gears, UPS batteries discharge rate and battery reliability verification, improved power/temperature monitoring of outage alert messages, quick response and articulate to business about the next course of action, UPS power distribution load balance compliance audits and resolve critical issues proactively to avoid unexpected electric circuit breaker trips. Major Incident management and response time process improvement, onboarding engineers, coaching, leading team to develop future technology skills, improve their written and verbal communications, use of standardize Data Center onsite access management for contractors, vendors visits tracking. Monitor/support remote co locations, data centers, Europe, UK, Japan, Costa Rica. logistics and IT gears on time delivery for site expansion projects in a 24/7 support model maintained SLA/OLA.