Mohamed Zaheer Ibrahim

About Mohamed Zaheer Ibrahim

Strategic technology leader with 22+ years of global experience, currently leading a 50+ member team as the Global Support Head for a high-impact Big Data Platform. I specialize in driving stability, resiliency, and risk & control excellence across enterprise applications, with deep exposure to Capital Markets and Regulatory ecosystems.I bring a proven track record in building and scaling global support teams, optimizing operational efficiency, and aligning technology delivery with business priorities. I’m a lead-by-example people manager, known for cultivating high-performing teams and fostering a culture of ownership, accountability, and continuous improvement.Key Highlights:Built and led global production support teams providing seamless 24x7 follow-the-sun coverage for Regulatory, Big Data, and Core IT services.Strong domain expertise in EQ, FX, Rates, and Cross Asset Applications, including Market/Reference/Trade Data services, Regulatory Reporting, and Data Warehousing.Demonstrated excellence in project execution, with hands-on involvement in cost control, resource planning, and quality delivery.Deep technical background:OS: Linux, UNIX, WindowsScripting: Shell, Perl, Messaging: Solace, Tibco EMS/RV, MQDatabases: Oracle, Sybase, IBM NetezzaSchedulers: AutosysRecognized for delivering results under pressure, managing complex risk & control frameworks, and representing support in audits, governance, and senior forums. My approach combines strategic thinking with hands-on execution, ensuring platforms are resilient, compliant, and future-ready.Core Strengths:Strategic Leadership & TransformationRisk & Control GovernanceResiliency & Stability EngineeringClient & Stakeholder EngagementPeople & Performance ManagementDisaster Recovery & BCPChange & Release ManagementITIL, SDLC & Audit ReadinessCost Optimization & Resource PlanningDriven by a passion for operational excellence and innovation in production support, I aim to deliver scalable, secure, and high-performing technology platforms.

Experience

1. Senior Vice President

   Citi

   Mar 2022 — Present · Chennai, IN

   Global Support Manager with 18+ years of experience in application production support across banking and financial services. I lead high-performing teams in Singapore, India, and Canada, delivering follow-the-sun, 24x7 platinum support for critical banking platforms, including big data technology, regulatory reporting, and risk management systems.Known as a resiliency and stability champion, I specialize in:• Incident and problem management• TOIL reduction, automation, and runbook optimization• Risk & control compliance, governance, and change management• Big data platform support (e.g, Hadoop, Spark, Kafka, ITRS, Evolven)• Stakeholder and client management across global regionsPassionate about building resilient support functions, modernizing legacy systems, and aligning technology operations with business outcomes. Adept in ITIL practices, production monitoring, root cause analysis (RCA).

Education

• Vellore Institute of Technology

  B.E, Computer Science

  1997 — 2001

Skills

• C++
• Sybase
• Investment Banking
• Perl Script
• Software Development Life Cycle (Sdlc)
• Banking
• Risk Management
• Trading Systems
• Management
• Aix
• Unix Shell Scripting
• Sql
• Linux
• Itil
• Unix
• Swapswire
• Fix
• Sdlc
• Solaris
• Oracle
• Requirements Analysis
• Sybase Products
• Derivatives
• Production Support
• Shell Scripting
• Perl