Zaheer Cheema
Digital Technology Leader | Enterprise Architect | AI Adoption & Emerging Tech | Driving Customer Experience | ex GE
- Role
- Dt Leader Digital Customer Experience Custom Development at Baker Hughes
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Zaheer Cheema
Information Technology leader and Enterprise Architect with 15+ years of experience…
Experience
Dt Leader Digital Customer Experience Custom Development
Jun 2014 — Present · Houston, TX, US
Defined IT strategic plans and governance structures, aligning enterprise digital platforms with corporate goals while ensuring cybersecurity, compliance, and infrastructure resilience.Negotiated and managed $10M+ vendor contracts, driving service quality and cost efficiency.Implemented digital CSA platforms, streamlining workflows for channel partners, yielding $26.8M+ in productivity savings and reducing customer wait times by 700 weeks/month.Led ERP integrations for real-time data visibility and redesigned corporate websites, boosting SEO by 200%, improving accessibility, and saving ~$1M annually.Directed migration of 100+ applications to AWS/Azure, saving $750K annually through TSA reduction and app rationalization.Spearheaded SaaS transformation of the organization’s web portfolio, optimizing digital touchpoints for inclusivity and accessibility.Developed strategies for Salesforce CRM and Marketo, launching a partner directory that generated $0.5M–$1M in new service leads per upgrade program.Implemented SSO (Okta) and IAM integration, delivering seamless login for 35K+ internal and external users.Advanced agile program governance with monthly operating reviews and lean action plans, improving portfolio health and execution rigor.
Education
CSM-Institute of Graduate Studies
Masters
Manhattanville University
MS
Skills
- Datatel
- Business Process
- Erp
- Information Technology
- Regulatory Guidelines
- Analysis
- Business Objects
- Visio
- Systems Analysis
- Business Process Improvement
- Disaster Recovery
- Change Management
- Sdlc
- Management
- Team Building
- Project Management
- Networking
- IT Management
- Microsoft Sql Server
- E-Commerce
- Business Analysis
- IT Strategy
- Risk Management
- Pmp
- Data Warehousing
- Sharepoint
- Business Intelligence
- Databases
- Sox Compliancy
- Oracle
- Requirements Analysis
- Integration
- Predix
- Process Improvement
- Software Project Management
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