Zaheer Iqbal

Multi Site Center Manager @TLScontact

Birmingham, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2024 — Present

Multi Site Center Manager @TLScontact

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Oversee operations of 18 UK visa centres and an inbound call centre.• Outsource relationship partner for subcontractor partners. • Liaise regularly with stakeholders and the Home Office to develop and implement SOPs.• Lead contract reviews and implementation, revenue generation, and staffing forecasts.• Drive strategic planning and commercial development initiatives.• Conduct risk assessments and Home Office inspections across multiple sites.• Support new centre launches across the UK from inception to full operation.

EDUCATION

N/A

Byng Kendrick Central

s, English LanguageEnglish Literature; Science Information Technology

SKILLS

ManagementMarket ResearchBusiness ProcessScreening ResumesSalesCall CentersBusiness DevelopmentCoachingSourcingTeam ManagementForecastingVendor ManagementTelemarketingCustomer Relationship Management (Crm)OutsourcingContact CentersWorkforce ManagementCustomer ExperienceOperations ManagementSales ManagementLeadershipService DeliveryBpoTime ManagementAccount ManagementChange ManagementCustomer RetentionCustomer ServiceTelecommunicationsAnalysisTrainingCustomer SatisfactionNew Business DevelopmentTeam LeadershipService-Level Agreements (Sla)Talent AcquisitionRecruitingBusiness Process Outsourcing (Bpo)Recruitment AdvertisingCall Center

ABOUT ZAHEER IQBAL

Experienced Contact Centre Manager with a demonstrated history of working in various market sectors ranging from debt solutions, utilities, financial services, telco, credit management, automotive and BPO industry

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