Zafar Merchant

About Zafar Merchant

IT professional with 5 years in infrastructure management, excelling in the administration and configuration of storage systems (Pure, Dell, NetApp, HP) and backup tools (Veritas NetBackup, Commvault) including Brocade & Cisco MDS switches. Demonstrated expertise in virtualization with VMware and Hyper-V, and a basic understanding of Linux systems. Key achievements include optimizing storage performance, enhancing backup reliability, and streamlining virtualization processes. Recognized for delivering IT solutions that improve operational efficiency and support organizational goals. Career goals involve leveraging my skills to address complex infrastructure challenges, advancing technical expertise, and contributing to innovative projects that drive technological progress. Eager to apply my experience and problem-solving abilities to a forward-thinking organization to enhance IT infrastructure and support business growth.

Experience

1. Sr Associate Infrastructure

   Sutherland

   Feb 2025 — Present · Bengaluru, IN

   Providing technical support for NetApp clients and their storage systems (FAS, AFF, ASA, E-Series) and Brocade/Cisco switches across global regions including APAC, EMEA, and AMER- Troubleshooting and supporting both NAS and SAN environments using protocols such as NFS, CIFS/SMB, iSCSI, and Fibre Channel- Handling and resolving P1–P4 priority cases involving performance issues, configuration errors, access problems, and system alerts or errors- Diagnosing complex hardware and software issues, ensuring minimal downtime and maintaining high client satisfaction- Performing root cause analysis for recurring problems and implementing long-term solutions to enhance storage stability- Supporting customers with system health checks, firmware upgrades, disk replacements, and overall storage optimization- Analyzing performance bottlenecks using tools like AutoSupport, system logs, and performance statistics to fine-tune storage behavior- Responding to critical alerts, error logs, and system events to ensure quick resolution and proactive incident management- Maintaining detailed documentation for case updates, technical procedures, and support best practices to streamline operations- Ensuring strict adherence to SLA timelines while delivering reliable and efficient technical support services- Contributing to internal knowledge base content and technical documentation to support faster issue resolution across the team.

Education

• University of Mumbai

  Bachelor's degree

  2018 — 2021

• Thakur College of Science & Commerce

  Master's degree

  2022 — 2024