Zafar Akbar
Director – Capabilities at WNS | AI-Powered. Scalable. Transformative
- Role
- Director- Capability at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Zafar Akbar
Global transformation leader with 2 decades of experience driving large-scale change across finance operations, BPM, and enterprise platforms.Expert in delivering AI-led transformation at scale, applying machine learning, advanced analytics, and automation to create measurable step-changes in cost, control, and decision velocity.Brings a strong quantitative mindset—using data, models, and signal-driven insights to move organizations from rule-based efficiency to intelligence-led operations.Proven at converting complex CFO-level problems into productized, scalable solutions through disciplined product management and execution.Currently focused on enabling the next leap in finance transformation—where AI augments human judgment, not just processes, in a practical, deployable way.
Experience
Director- Capability
Sep 2025 — Present
Leading global capability development at WNS across finance operations, BPM solutioning, and consulting-led transformations for CFO organizations.Responsible for designing and productizing AI- and ML-driven finance solutions across operations.Driving an AI-level leap in finance operations—moving clients from rule-based processing to predictive insights, intelligent exception handling, and decision-centric workflows.Operating as a bridge between business, product, and technology, translating finance problems into scalable platforms that deliver tangible ROI, productivity uplift, and governance.
Education
Illinois Institute of Technology
Post Graduate-, Business Analytics & Business Intelligence
2018 — 2019
CSJM IBM
BBA
2002 — 2005
Symbiosis Institute of Business Management, Pune
PGDBA, Finance
2007 — 2009
Great Lakes Institute of Management Gurgaon
Post Graduate Programm in Business Analytics and Business Inteligence
2018 — 2019
Skills
- Finance
- Business Process Outsourcing (Bpo)
- Business Development
- Account Reconciliation
- Mis
- Accounts Receivable
- Leadership
- Management Information Systems (Mis)
- Accounting
- Management
- Banking
- Team Management
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