Zadith Valencia

About Zadith Valencia

Multi-tasking technology recruiter with +10 years of experience in call centers and HR process in GBS centers around the globe.Seeking to secure a position with a well-established organization with a substantial environment that will lead to a lasting relationship. This would allow me to continue improving my professional skills on a higher level of responsibilities.C1 English Level (Versant)Fluent SpanishIf interested in learning more about my professional experience please reach out to z••••••••@hotmail.comKEY AREAS OF EXPERTISE INCLUDE:Talent AcquisitionProject ManagementTrainingPersonal developmentCompensationsBenefitsKPIs follow up analysisLeadership and coachingEmployee and customer evaluationsProject implementationMulticultural teams

Experience

1. Customer Care Supervisor

   AquaCrossings

   Jan 2024 — Present · AZ, US

   I serve as the primary point of leadership for customer care operations, ensuring high-quality service, effective issue resolution, and strong relationships with direct clients and partner clinics.Key Responsibilities:Lead and manage customer care interactions, providing guidance and support to ensure consistent, professional service.De-escalate complex or high-priority customer situations involving direct clients and clinics, resolving concerns efficiently while protecting brand reputation.Act as a liaison between clients, clinics, and internal teams to ensure clear communication and timely follow-up.Prepare for and support company events, including coordinating logistics, assisting on-site, and representing the AquaCrossings brand professionally.Help maintain service standards and best practices to improve customer satisfaction and retention.Identify recurring customer issues and provide feedback to leadership to support continuous improvement.

Education

• Universidad del Valle de México

  International Business Administration

  2010 — 2014