Zachary Tarantino-Woolson
- Role
- Technical Team Lead, Support - Nerm at SailPoint
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Zachary Tarantino-Woolson
Customer Success Enthusiast, Data Analyst, IT Professional, Programmer, Photographer, and…
Experience
Technical Team Lead, Support - Nerm
Jan 2023 — Present
Joined SailPoint during the Acquisition of SecZetta - Create training and product documentation for our customers, partners, and employees - Work alongside a team of Customer Support Engineers to provide solutions to customer issues quickly - Implement performance and analytical metrics for the Support team - Develop Support processes to define workflows, customer lifecycles, communication management, and an Agent playbook
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