Zachary Tarantino-Woolson

Role
Technical Team Lead, Support - Nerm at SailPoint
Location
Boston, MA, US
LinkedIn followers
500 followers

About Zachary Tarantino-Woolson

Customer Success Enthusiast, Data Analyst, IT Professional, Programmer, Photographer, and…

Experience

  1. Technical Team Lead, Support - Nerm

    SailPoint

    Jan 2023 — Present

    Joined SailPoint during the Acquisition of SecZetta - Create training and product documentation for our customers, partners, and employees - Work alongside a team of Customer Support Engineers to provide solutions to customer issues quickly - Implement performance and analytical metrics for the Support team - Develop Support processes to define workflows, customer lifecycles, communication management, and an Agent playbook

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Zachary Tarantino-Woolson — Technical Team Lead, Support - Nerm at SailPoint in Boston, MA, US | Unifers