Zackary Souza
ITSM Leader | Operations | Technical Support | CPHIMS, PMP, CSPO
- Role
- Information Technology Service Desk Manager at Office Of Technology And Solutions Integration
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Zackary Souza
I’m a healthcare IT operations and program delivery leader with 25+ years of experience…
Experience
Information Technology Service Desk Manager
Office Of Technology And Solutions Integration
Jan 2018 — Present · Sacramento, CA, US
Led a statewide IT support operation serving over users in the child welfare and social services space, ensuring uptime, user satisfaction, and compliance with accessibility and security standards.Implemented ServiceNow workflows and ITIL-based best practices to support a Salesforce cloud based application service desk with 50 staff and an annual budget of $5M.Partnered with product and DevOps teams to ensure user support readiness during Agile-driven releases of new digital services used by child welfare staff, including social workers, law enforcement, and child health professionals.
Education
University of Phoenix
Masters of Business Administration, MBA
2010 — 2011
California State University-Sacramento
Bachelor, Government
1994 — 1998
Skills
- Analysis
- Career Counseling
- Leadership
- Process Improvement
- Vmware
- Networking
- Customer Service
- Business Analysis
- Real Estate
- Windows Server
- Contract Negotiation
- Start-Ups
- Finance
- Servers
- Human Resources
- Team Leadership
- Program Management
- Software Documentation
- Social Media
- Troubleshooting
- Social Networking
- Disaster Recovery
- Vendor Management
- Team Building
- Management
- Negotiation
- Microsoft Office
- Sales
- Cross-Functional Team Leadership
- Fundraising
- Marketing Strategy
- Time Management
- Databases
- Small Business
- Entrepreneurship
- Public Speaking
- System Administration
- Windows
- Marketing
- Business Development
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