Zack Ratcliff

About Zack Ratcliff

Zack has over 20 years of management experience in the Contact Center / BPO space. He has…

Experience

1. Partner & VP of Client Solutions

   Worldshoring

   Jan 2009 — Present

   WorldShoring LLC, a company/team committed to delivering and managing outsourced services to the onshore, nearshore and offshore markets.\\\\n\\\\nWorldShoring is both a company and concept dedicated to the holistic approach of outsourcing Teleservices, BPO and KPO to a worldwide, best of breed network of vendor partners.\\\\n\\\\nWe want partners, not projects. We step in as partners from the beginning of the process and utilize our years of experience to champion your program, determine your needs, remove the barriers, and deliver. We do not leave you once we have your business. We are as passionate about your success as you are. We stay involved to ensure your customers are getting the “customer experience” they deserve.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Customer Satisfaction
• Workforce Management
• Call Center
• Crm
• Change Management
• Team Building
• Account Management
• Leadership
• Customer Relations
• Sales Operations
• Sales Management
• Customer Retention
• Vendor Management
• New Business Development
• Strategic Planning
• Contract Negotiation
• Call Center Development
• Quality Assurance
• Operational Excellence
• Business Management
• Business Strategy
• Sales
• Team Management
• Call Centers
• Outsourcing Management
• Business Process
• Executive Management
• Inbound
• Performance Management
• Telemarketing
• Outsourcing
• Forecasting
• Process Improvement
• Operations Management
• Customer Service
• Cross-Functional Team Leadership
• Business Process Improvement
• Program Management
• Offshoring
• Management