Zack Oliver
Customer Success and Implementation @ LeanTaaS
- Role
- Director, Customer Success at LeanTaaS
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Zack Oliver
Experienced healthcare SaaS leader with a demonstrated history of delivering value to customers and clients through analytics. Published author and analytical thinker with an interest in innovation, healthcare, startups, and public policy. Currently helping health systems across the country optimized operations and reduce patient wait times with the iQueue software platform.
Experience
Director, Customer Success
Mar 2026 — Present
Responsible for a book of business generating $20M+ in annual recurring revenue• Optimize scheduling, staffing, and patient flow on the iQueue platform at over 250 infusion centers across 50 health systems ranging from standard of care, clinical research, outpatient BMT, and non-oncology centers• Contribute to thought leadership activities including blogs and evidence-based research• Co-led our first ever Virtual User Group conference• Rotated between hiring manager and interview panel member on our way to scaling the CS function to 50+ full time staff within the infusion service line• Served as dedicated partner for product managers (2022/2023 scheduling optimization algorithm, 2021/2022 staffing features)• Partner closely with other business functions on cross-functional initiatives• Promoted from individual contributor implementation and CS roles (20••••21) to senior team lead role (20••••22) to management roles (2022-present)• Developed deep business acumen while we evolved from Series C focused on high revenue growth to a more established PE-backed unicorn focused on sustainable, profitable growth
Education
Boston University
Bachelor of Science in Business Administration, Concentrations: Finance, Operations; Minor: Economics
University of North Carolina at Greensboro
Master of Arts, Applied Economics
Skills
- Policy Analysis
- Data Analysis
- Sas Programming
- Microeconomics
- Public Speaking
- Statistical Programming
- Econometrics
- Statistics
- Powerpoint
- Microsoft Excel
- Analysis
- Teaching
- Sas
- Stata
- Excel Modeling and Simulation
- Nonprofits
- Community Outreach
- Economics
- Microeconomic Analysis
- Social Media
- Health Economics
- Writing
- Excel
- Research
- Sas Certified Base Programmer for Sas 9
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