Zack Mitchell
Application Operations Engineer @Clyde & Co
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WORK HISTORY
Application Operations Engineer @Clyde & Co
Manchester, GB
Third line Engineer.Responsible for escalated end user operational support of the firms application portfolio including liaising with software vendors if required. Conducting deep dive technical analysis to resolve system problems and ensuring all procedures and processes are followed for system changes.Application monitoring to ensure performance is as expected across the application portfolio.Responsible for the creation and updating of appropriate artefacts (support documentation, policies, standards) to enable and encourage a consistent and effective support performance across the whole IT team, ensuring any knowledge is shared globally.Contribute towards Project resource.Maintain and assist in the testing of IT Disaster Recovery plans.
SKILLS
ABOUT ZACK MITCHELL
16 years experience. Able to work on own initiative and as part of a team. Excellent troubleshooting and problem solving skills. Able to communicate with customers at all levels with good customer service skills. Like to keep up to date with current technologies. Quick learner.Specialties: Windows 7, 10 & Mac OSX, Windows Server 2008 onwards, Active Directory, Exchange, SharePoint administration, BES/BB UEM, SQL Server Management,Virtualisation, desktop & server imaging, MS Office Applications, Practice, Case & Matter Management Systems, LegalForms, CRM, Cost Recovery applications, Digital Dictation, Citrix, VPN, Help Desk software, Remote Support tools, VoIP phones, Blackberry, Nokia & iPhone mobile support, Network Backups, Anti-Virus software. InstallShield. Experience working in ITIL and ISO27001 environments.
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