Zack Protogeros

Sr Director Advanced Analytics, Enterprise Data & Analytics Center of Excellence @First Tech Federal Credit Union

Hillsboro, OR, US

Founding member of the Enterprise Data and Analytics Center of Excellence at First Technology Federal Credit Union driving member-centricity and personalization, optimizing member experience through AI, advanced analytics, and insight-driven interventions. Spearheading experimental design and execution, causal inference, and leading lifetime value, member-product affinities, recommendation engines, prepayment/churn, delinquency forecast, hyper-personalization, segmentation, marketing optimization, 3rd party data evaluation and enrichment. Working with IT, Risk Management, Compliance et al. on AI Governance and architecture

California State University-Fresno

MSc with Distinction

The Ohio State University

Doctor of Philosophy (PhD)