Zack Perez

About Zack Perez

As an Account Executive at The Hatcher Agency, my role revolves around managing client relationships across over 150 accounts, ensuring exceptional service delivery and efficient onboarding processes. Our team excels in simplifying complex insurance matters, from policy details to online enrollment platforms, which is a testament to our commitment to client satisfaction and operational excellence.My academic foundation in Business Administration from Ouachita Baptist University has been pivotal in honing my leadership capabilities. Serving on the Young Alumni Advisory Board, I leverage my education and experience to contribute to a culture of innovation and continuous improvement within the organization. My dedication is not just to the task at hand but to the broader goal of enhancing our service standards in the dynamic insurance landscape.

Experience

1. Account Executive

   Acrisure

   May 2021 — Present · Little Rock, AR, US

   Analyze account data, renewal timelines, and carrier feedback to identify trends,discrepancies, and process improvement opportunities impacting accuracy andtimeliness. Partner cross-functionally with internal teams and external carriers to resolveexceptions, investigate root causes, and implement upstream processimprovements. Maintain and improve data integrity by reviewing documentation, validatingentries, and ensuring consistency across systems and reports. Develop clear documentation, client-facing materials, and internal job aids tosupport standardized processes and accurate information flow. Serve as a primary liaison between clients, carriers, and internal stakeholders,ensuring alignment, education, and effective communication.

Education

• Ouachita Baptist University

  Bachelor's degree, Business Administration and Management, General