Zack Ouellette
Administrative Specialist Associate @Michigan Medicine
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WORK HISTORY
Administrative Specialist Associate @Michigan Medicine
Provide highly skilled, complex administrative support to the Office of the EVPMA in coordination with the Assistant to the EVPMA/Dean. This includes meeting scheduling and coordination.Independently ensure meeting readiness by coordinating meeting materials and briefings for the EVPMA.Manage correspondence and communication using independent judgment, and requiring a high degree of confidentiality, discretion, and professionalism.Provide complex support for various executive meetings chaired by the EVPMA including scheduling, agenda preparation and materials, meeting minutes, tracking action items and decisions made, and generating all necessary follow-up correspondence to ensure that work is completed, and deadlines are met within the required time frame.Assistance with the triage of incoming communication, including urgent/emergent issues or other concerns/complaints, either assisting to resolve the issue or involving the appropriate entity or person to bring about resolution and/or follow through in a timely manner.Provide back up to the executive assistant senior including coverage for EVPMA office as well as assisting with town halls and other large meetings.Provide back up for travel and expense reporting for the office.Special projects as assigned.
EDUCATION
University of Phoenix
Master's degree, Health/Health Care Administration/Management, 3.9
Washtenaw Community College
Associate's degree, Medical Office Administration, 3.8
Eastern Michigan University
Bachelor of Science (B.S.), Health/Health Care Administration/Management, 3.8
ABOUT ZACK OUELLETTE
Experienced Medical Office Manager with a demonstrated history of working in the health care industry. Skilled in customer service, process improvement, change management, reporting and analyzing data, HR policies and procedures, staff development and mentorship, and team leadership. Strong healthcare services professional with a Master’s degree in Health Administration, Certified Revenue Cycle Representative, Certified Medical Office Manager, Lean Six Sigma Green Belt, Certified Medical Administrative Assistant and Certified Medical Reimbursement Specialist.
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