Zack Khampradith
- Role
- Information Technology Technical Support at Expedia Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Zack Khampradith
Life is like a map, you can head towards any direction. I believe with a plan and…
Experience
Information Technology Technical Support
Aug 2019 — Present
Support all IT related matters that includes hardware, software troubleshooting, break/fix issues, AV event support, network connectivity, and other technical support. • Service damage hardware by coordinating with third party services providers (Apple GSX & Lenovo IBM) for on-site repairs • Utilize Active Directory, Office 365, SCCM, Jamf, Okta, InTune, and ServiceNow to support applications and enterprise system that allowed us to provision accounts • Troubleshoot AV system for company meetings, events, and conference rooms that included Proximity, Bluejeans, Zoom, and VTC equipment’s • Identify and resolve tier 1 & tier 2 issues at our help desk and redirected ticket escalation to the according team for tier 3 support • Imaged computers for new hire on-boarding and replacement on a weekly basis • Utilize ServiceNow to assign tickets that was auto generated or created from our global support team
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