Zackary Carmichael
Director of Customer Success - Microsoft State, Local, and Education Sector
- Role
- Director of Customer Success at Microsoft
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Zackary Carmichael
With over 20 years of experience in technology and customer success, I am a senior leader at Microsoft, where I manage support services aligned to our customers\' priorities and help them achieve their own digital transformation.My core competencies include engineering design and analysis, cybersecurity intelligence and counterintelligence, program and project management, strategic planning, consulting, complex problem solving, customer support, process improvement, team building and development, leadership, research and development, IT infrastructure, cloud computing, internet of things, and artificial intelligence. I am a certified project manager, a certified virtualization expert, and have completed multiple training courses in insight selling, customer success, and cloud technologies. I am passionate about innovation, collaboration, and delivering substantial positive results in a compassionate way.
Experience
Director of Customer Success
Dec 2023 — Present · Boise, ID, US
Education
University of Hawaii at Manoa
AS, Adminstration of Justice
1993 — 1995
Strayer University
(Pursuing) Masters Degree in Information Technology, Informaton Technology - Emphasis Cloud & Cyber
2019 — 2023
University of Hawaii at Manoa
Associate of Arts - AA, Administration of Justice
University of Hawaii at Manoa
Associate of Arts - AA, Criminal Justice/Safety Studies
Touro University
B.S., Information Technology Management
2001 — 2005
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