Zach Serrins

About Zach Serrins

With over eight years of experience in sales and customer success, I am a passionate and driven hemp business expert and sales leader at Carolina Dream, a company that produces high-quality hemp products for various industries. I have a graduate certificate in Hemp Business and Genetics from Cornell University, and I use my knowledge and skills to develop and execute effective sales strategies, manage and grow key accounts, and foster long-term customer relationships. I also have expertise in marketing communications, customer relationship management (CRM), and social media marketing, which I leveraged in my previous roles as a customer success manager and a senior account executive at Chowly, Inc, a leading provider of online ordering solutions for restaurants. There, I helped increase customer retention, satisfaction, and loyalty, as well as generate new business opportunities and referrals. My core competencies include sales management, account management, customer success, communication, negotiation, and problem-solving. I am motivated by the mission of Carolina Dream to create sustainable and innovative hemp solutions that benefit the environment, the economy, and the society. I am always eager to learn new things, collaborate with diverse teams, and contribute to the growth and success of the company.

Experience

1. Chief Strategy Officer (CSO)

   Carolina Dream

   Apr 2025 — Present · Charleston, SC, US

Education

• University of Colorado Boulder

  Bachelor of Arts - BA, Cultural Anthropology

• Cornell University

  Graduate Cerftificate, Hemp Business and Genetics

• Porter-Gaud School

  High School Diploma