Zach Rhodes

About Zach Rhodes

Experienced Customer Success professional with a degree in Marketing, specializing in building strong relationships, understanding customer pain points, and developing effective solutions that drive customer satisfaction and loyalty. Proven track record in social media marketing, website rebranding, customer support, account management, and sales. Expert in developing and executing successful social media and email campaigns, consistently delivering exceptional results for clients.Customer-focused Customer Support Manager with a passion for providing guidance on best practices and assisting clients in launching successful advocacy campaigns. Adept at fostering cross-functional collaboration and assisting with the development of a client community.Experienced in digital advocacy and government affairs, with a strong ability to effectively communicate the needs and concerns of clients to key decision-makers. Committed to continuously expanding my skillset and seeking new experiences in marketing, with a focus on launching impactful campaigns that drive business success and enhance customer satisfaction.

Experience

1. Account Manager

   Quorum

   Sep 2022 — Present

   This role focuses on managing a group of clients through mass communication efforts and leveraging one-to-many outreach tools. It requires maintaining digital resources, driving customer engagement, and ensuring client satisfaction at scale.Responsibilities- Develop and execute mass communication strategies using automated tools to engage clients effectively- Manage digital resources like knowledge bases, e-learning platforms, and training materials to support self-service options- Oversee mass communication campaigns, ensuring timely and relevant messaging to targeted client segments- Analyze client usage patterns and feedback to enhance engagement and proactively address challenges- Collaborate with cross-functional teams on program development and customer experience improvements- Maintain a deep understanding of the product, industry trends, and competitive landscape to provide valuable insights- Leverage CRM and outreach tools to track client interactions and identify expansion opportunities- Identify and facilitate contract expansions by reviewing agreements, upselling services, and extending terms based on client needs- Maintain proactive client communication, aligning expansion opportunities with their evolving business goals- Work closely with sales, account management, and legal teams to develop strategic proposals and ensure contract compliance.

Education

• Louisiana State University

  Master of Public Administration - MPA

• University of West Florida

  Bachelor of Business Administration - BBA, International Marketing

  2015 — 2019

• HU University of Applied Sciences Utrecht (Hogeschool Utrecht)

  International Advertising