Zac Houck
Assistant Youth Ice Hockey Coach @USA Hockey
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WORK HISTORY
Assistant Youth Ice Hockey Coach @USA Hockey
Phoenix, AZ, US
Coached and mentored 100+ young athletes, creating individualized development plans and delivering feedback for consistent improvement.Coordinated communication with parents and staff across 6 teams, balancing expectations, goals, and long‑term development.Built trust‑based relationships with players and families by teaching, guiding, and supporting progress.
EDUCATION
Grand Canyon University
Bachelor's of Science in Marketing and Advertising, Associates of Science in Psychology
ABOUT ZAC HOUCK
Hi, I’m Zac! I’m a relationship‑driven Customer Success and Account Management professional with a passion for helping customers feel confident, supported, and understood.With experience guiding 100+ clients through onboarding, education, long‑term support, and satisfaction improvement, I focus on building partnerships—not pushing sales tactics. I love simplifying complex information, understanding each customer’s goals, and helping them succeed through open communication and clear expectations.After starting my career in B2B account management and life insurance, I realized my strengths center around:Teaching and guiding customersReducing stress and confusionBuilding long‑lasting relationshipsImproving satisfaction and retentionBeing the person customers trust to “figure it out” and advocate for themI’m currently seeking a Customer Success or Relationship Management role within a company that values doing right by the customer.If you’re looking for someone who genuinely cares about customer success—not just closing deals—feel free to reach out. I’d love to connect.
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