Zachery Zukowski

About Zachery Zukowski

CERTIFIED SCRUM MASTER AND SIX SIGMA BLACK BELT WITH A MASTER’S DEGREES IN CYBERCRIME AND UNDERGRADUATE DEGREES IN COMPUTER SYSTEM TECHNOLOGY AND COMPUTER PROGRAMMING AND ANALYSIS whose professional experience gathering and analyzing data, resolving complex client issues, conducting technical research, and streamlining processes make for an ideal Incident Response or Cyber Forensics Analyst candidate. I am a digital native with a passion for building and programming robots, designing and implementing networks, building computers, setting up Block Chain Crypto Miners, and attending technology seminars (AWS Global Summit, B-Sides, Metasploit training, etc.) My work experience, combined with my education and technology background has fueled my passion for all areas related to cyber threats. Being able to investigate and understand threat actors that are targeting today’s businesses while identifying fraud, recovering assets, detecting underlying control failures and root causes, and identifying network security incidents and cyber events is what I have been working toward. My tech-savvy knowledge, ability to effectively automate and streamline processes, thoroughness when performing investigations, and talent for managing and processing large and complex amounts of data has allowed me to progress rapidly in my career. KEY ACCOMPLISHMENTS Slashed daily equipment issue review time from 6 hours to 30 minutes by automating equipment troubleshooting data collection process¬—annual time savings of 1.4K hours. Implemented repair/replacement review process that resulted in a reduction in unnecessary replacement of equipment by 30%¬ resulting in significant cost savings to the organization. Oversaw major acquisition process for existing global eCommerce and payment technology company customers—onboarding, transition, equipment delivery, and training for 6K+ locations in just 3 months. RELEVANT COURSEWORK Profiling Cybercrime Research Methods in Criminology Quantitative Analysis in Criminology Digital Evidence Recognition and Collection Cybercrime Law and Social Policy Cybercrime and Criminal Justice Topics in Criminology and Criminal Justice: Cyber Victimization Technology Adoption and Crime AREAS OF EXPERTISE Agile Scrum Methodology Six Sigma / Lean Sigma Processes Data Analysis Investigative Standards Trend Analysis Cyber Kill Chain Network Threats Life Cycle Anti-Virus and Network Forensics Digital Currencies Electronic Payments Complex Report Generation

Experience

1. Solutions Architect

   Verifone

   Jun 2018 — Present · Clearwater, FL, US

   SOLUTIONS ARCHITECT 7/22–Present) STRATEGIC ACCOUNT MANAGER (1/22–7/22)) REPAIR DEPARTMENT ANALYST (4/20–1/22) CONSULTANT, PROCESS AND PERFORMANCE ANALYST (6/18–4/20) Continuous progression and promotion from consultant to Solutions Architect based on advanced technical and data analysis skills, ability to streamline and automate processes, project management effectiveness, innovative and creative problem-solving expertise, continued education, and client relationship management. Spearhead analysis, project scope overview identification, design solution, develop Business Requirements Documents (BRDs) for new and existing clients¬—NFL football franchise, regional supermarket, national department store, and regional liquor store. Slashed daily equipment issue review time from 6 hours to 30 minutes by automating equipment troubleshooting data collection process¬—annual time savings of 1.4K hours. Implemented repair/replacement review process that resulted in a reduction in unnecessary replacement of equipment by 30%¬ resulting in significant cost savings to the organization. Provide investigative reports from various systems: POS, Oracle, Salesforce, Amdocs, Jira, and Office 365. Oversaw major acquisition process for existing global eCommerce and payment technology company customer—onboarding, transition, equipment delivery and training for 6K+ locations in just 3 months. Served as account manager for a global enterprise-level fast food client (8K locations), leading all new store product identification and implementation management for 75 new locations over 6 months. Facilitated equipment repair issue requests for 50–60 national fast food, petrol, retail, and supermarket clients via phone and email, averaging 1.3K calls and 5.2K emails annually. Served as point of contact and subject matter expert for numerous petrol customer loyalty program app implementations—averaged 6.5K calls and 2.6K installations in 6 months.

Education

• University of South Florida

  Bachelor of Science - BS, Computer Systems Technology

  2018 — 2020

• University of South Florida

  Master's degree, Cybercrime

  2021 — 2022

• St. Petersburg College

  Associate’s Degree, Computer Programming and Analysis

  2015 — 2018