Zachery Rose
AI Operations Leader | Agentic Systems, Evaluation, and Trust Design | M3AAWG AI SIG Lead | MBA, University of Florida
- Role
- Manager of Global Email Deliverability at Klaviyo
- Location
- Gainesville, FL, US
- LinkedIn followers
- 500 followers
About Zachery Rose
I build production AI systems and shape the policy frameworks that govern them. As AI SIG Leader at M3AAWG, I authored the organization\'s formal comment to the White House Office of Science and Technology Policy on AI regulatory reform, representing 200+ member organizations on responsible AI governance in the communications sector. At Klaviyo, I lead global email deliverability operations across US, EMEA, and APAC, and have shipped production agentic workflows that drove strong efficiency gains and CSAT improvement. I also built Inference Mirror, a full-stack Next.js app demonstrating how sparse demographic data generates overconfident inferences, featuring a two-stage inference pipeline, allowlisted-input API, and production security controls. Open source. Previously: client operations at IQVIA (healthcare/pharma, 25M+ sends/month), support architecture at StitchedIn (900M+ emails/month), 15 years U.S. Air Force Reserves as C-17 crew chief and airfield manager. MBA, University of Florida (Warrington). B.S. Aeronautics, Embry-Riddle.
Experience
Manager of Global Email Deliverability
Jul 2024 — Present · US
As Manager of global email deliverability at Klaviyo, I work closely with Directors and screened potential business strategies and opportunities by identifying operational requirements and focused on leading a dynamic team of operations analyst and consultant professionalsKey Achievements :• Leads a team of high-touch Consultants across US / EMEA / APAC regions, maintaining 24x7 support and average quarterly CSAT of 93%.• Built financial and ROI models to forecast staffing needs, maintaining flat labor costs while supporting 15% YoY growth in support requirements through operational, technical, and process efficiencies.
Education
University of Florida - Warrington College of Business
Master of Business Administration - MBA
Community College of the US Air Force
Associate's degree, aviation maintenance
2010 — 2013
Embry-Riddle Aeronautical University
Bachelor of Science (B.S.), Aeronautics
2014 — 2018
Skills
- Military Operations
- Vehicles
- Air Force
- Operations Management
- Automotive
- Shipping
- Information Assurance
- Military Logistics
- Customer Service
- Automotive Aftermarket
- Military Experience
- Warehousing
- Purchasing
- Process Improvement
- Forklift Operator
- Supply Chain
- Retail
- Inventory Management
- Inventory Control
- Aircraft Maintenance
- Maintenance
- Parts
- Cross-Functional Team Leadership
- Operational Planning
- Automobile
- Security Clearance
- Continuous Improvement
- Logistics
- Customer Satisfaction
- Aircraft
- Aircraft Systems
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