Zachery Hatcher
Help Desk Technician @FDA
Signup · Get unlimited contacts
WORK HISTORY
Help Desk Technician @FDA
US
Public Trust ClearanceTroubleshooting a wide range of hardware, software, and network issues that government employees may encounterFamiliarity with government-specific software, security protocols, and compliance measures to ensure data security and privacy.Strong communication skills to effectively convey technical information in a clear and concise manner to employees with varying levels of technical proficiency.Ability to manage and prioritize multiple incoming requests and incidents, ensuring a prompt and efficient resolution of issues in line with service level agreements (SLAs)Thorough documentation of reported issues, resolutions, and regular reporting of trends and recurring issues to assist in the proactive improvement of IT systems and processes.Stay updated on the latest technological advancements and willingly adapt to new tools, techniques, and emerging trends in the government IT landscape.Collaborate with other IT team members, work in coordination with other departments, and contribute to projects that enhance the overall IT infrastructure of the government agency.Exceptional customer service, recognizing the importance of user satisfaction and positive interactions while resolving technical issues efficientlyUsing the following software for troubleshooting and administrative purposes : Bitlocker, Azure, SharePoint, ServiceNow, Active Directory, Cisco, Remote Desktop, SharePoint, McAfee/Trellix
SKILLS
ABOUT ZACHERY HATCHER
I became a licensed real estate agent in 2015. I started with Keller Williams Capital Properties then I went to Keller Williams Metro Center in Tysons Corner. Throughout my time at the great company of Keller Williams I not only learned a ton about the market but I cultivated my skills as a full time realtor. In September of 2016 I took my talents to Exit Bennett Realty in Greenbelt. Since becoming a realtor in 2015 I’ve done a multitude of deals including on and off market, sellers, buyers, lease option, rent to own, rentals and so much more. Transitioning into the IT industry in 2023 I was passionate about bridging the gap between technology and user support. I began working at the FDA as an IT Help Desk Technician. I was able to obtain and maintain a Public Trust security clearance. I also have my MOS and Security+ certification. At the FDA I leverage my strong communication skills, technical expertise and a detail oriented approach to assist users and colleagues in resolving technical challenges efficiently. I’m dedicated to continuous learning and professional growth, always seeking new opportunities to expand my technical expertise. Let’s connect! I’m eager to network with fellow professionals and explore the ever growing IT landscape.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.