Zachary Untracht
- Role
- Vice President, Ukg Ready Support at UKG
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Zachary Untracht
Specialties- Process design, improvement and execution - Team building -…
Experience
Vice President, Ukg Ready Support
Aug 2020 — Present
UKG was created with the merger of Kronos and Ultimate Software - Drive support strategy to support growth of business from $4 million in revenue to over $350 million annually - Developed and launched Hypercare and in app chat support creating critical competitive differentiators supporting our rapid growth - Eliminated first year customer churn - Maintain support satisfaction scores of 9 out of 10 across all support criteria - Continuous focus on operational improvements have driven support costs 10% below industry standards- Maintained employee engagement scores over 90% while growing team by 25% annually.
Skills
- Management
- Staff Development
- Cross-Functional Team Leadership
- Long-Term Customer Relationships
- Software as a Service (Saas)
- Process Improvement
- Crm
- Human Resources Information Systems (Hris)
- Team Building
- Hris
- Sales Operations
- Team Leadership
- Sales Process
- Analytics
- Change Management
- Enterprise Software
- Payroll
- Business Process Improvement
- Training
- Leadership
- Customer Satisfaction
- Saas
- Professional Services
- Contract Negotiation
- Human Resources
- Business Analysis
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