Zachary Trail
Client Success Manager @Committee for Children
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WORK HISTORY
Client Success Manager @Committee for Children
Develop strategic implementation plans for enterprise client accounts, including goals around engagement and SaaS program usage• Utilize implementation best practices to guide clients through SaaS program adoption, retention and renewal, and expansion• Leverage quantitative and qualitative data to track and improve program usage and strategize intervention support for clients• Innovate collaborative workflows and organizational systems for client-facing staff• Coordinate and develop targeted client outreach for multiple stages of the customer journey • Contribute to diversification of revenue streams through executing paid training sessions and implementation support plans• Lead in-person and virtual training sessions of 200+ attendees• Develop professional development focusing on program adoption and implementation fidelity
EDUCATION
Erikson Institute
Master's degree
University of Chicago
Bachelor's degree
ABOUT ZACHARY TRAIL
I am an innovative education and client success professional with a research background…
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