Zachary Schneider

Experience

1. Customer Success Manager

   Bmc Group

   Oct 2005 — Present · New Orleans, LA, US

   Created and lead a team of four international Product Specialists to facilitate and track Operations and Sales Team product issues and enhancement requests. Qualified and escalated over 200 bugs and enhancement requests to Development team driving all items to successful resolution including tracking progress of each request, organizing and facilitating User Acceptance Testing, and training internal teams on new product renditions. Conceptualized and collaborated with Product Director and Development Team on quarterly product requirements and next generation product releases.• Managed 40 client relationships representing approximately $3 million in annual company revenue through successful integration of product knowledge, emphasis on quality customer service, and focus on maximizing value to support client retention and generate additional revenue.• Developed and executed the internal training model and materials utilized in educating the global Sales Team, approximately 15 individuals, while also managing the internal inquiries channel for product support and customization.• Integrated 3rd party vendors into internal processes, maintained relationships and continually negotiated agreements to ensure continued cost‐savings.

Education

• McNally Smith College of Music

  Music Production

Skills

• Mergers & Acquisitions
• Business Analysis
• Salesforce.com
• Saas
• Project Management
• Process Improvement
• Strategy
• Business Process Improvement
• Enterprise Software
• Crm
• Business Development
• Start-Ups
• Team Leadership
• Business Strategy
• Change Management