Zachary D. Krase
- Role
- Senior Lead, Field Services & End User Support at WeWork
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Zachary D. Krase
Experienced IT Operations Leader | Dispatch & Technical Training Specialist With a…
Experience
Senior Lead, Field Services & End User Support
Jul 2019 — Present
Providing seamless technology and memorable support to members across 300+ locations in the USC, resulting in an increase in member satisfaction rate. • Managed relationships with third-party technicians, resulting in an increase in resolution rates. • Resolved member support requests between ZenDesk and Salesforce with an average resolution time of 24 hours. • Developed and implemented training programs for field service technicians, resulting in an improvement in technical knowledge and problem-solving skills. • Managed a team of 10+ professionals to deliver high-quality services and support to members.
Skills
- Teamwork
- Network Engineering
- Video Production
- Microsoft Excel
- Customer Service
- Entertainment
- Video Editing
- Sales
- Event Management
- Liberal Arts
- Ilife
- Social Skills
- Social Networking
- Iwork
- Imovie
- People Skills
- Microsoft Office
- Dj
- Performing Arts
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