Zachary Hudak

About Zachary Hudak

Experienced contract management professional with an expertise in agreements in the telecommunications industry. Proven record of negotiating, drafting, reviewing, auditing, administering, and abstracting contracts. Subject matter expert in contract life cycle, including terms & exhibits, relation to leased assets, abstraction tools, and supplementary deliverable creation. Focus on process improvement and stakeholder collaboration to realize revenue targets. Performance demonstrates commitment to customer service, cost savings, churn mitigation, cycle time reduction, and process automation.

Experience

1. Client Service Manager

   Crown Castle

   Jun 2022 — Present · Canonsburg, PA, US

   Contract manager for tower assets, acting as primary point of contact for day-to-day resolution of contract issues and dispute communications with customers, legal, finance, and functional teams.• Conduct complex contract negotiation, preparation, monitoring, and termination to mitigate financial and legal implications to the company, and maximize existing revenue through contract renewal• Act as a liaison between customer and other functional departments• Negotiate and resolve disputes at end of contract life cycle - through resolution of decommission disputes, have opened up space for future customers on hundreds of sites and identified additional revenue opportunities (enabled the invoicing of $1M+ in backbills)• Track and report to senior leadership monthly contract churn for customer segment and ensure that proper milestones are set in system by task owners to terminate contracts; built forward-looking churn budget with 98% accuracy compared to actuals• Analyze contract term data and compile ad hoc reporting for department leadership, sales teams, and other stakeholders

Education

• Duquesne University School of Law

  Juris Doctor

• Duquesne University

  B.S.B.A.