Zachary F.
Customer Success @ BigID | Connecting The Dots in Data & AI™ • Data Privacy • Data Security • Data Governance
- Role
- Senior Customer Success Manager at BigID
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Zachary F.
You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers\' desired outcome and get all of those things\"- Lincoln Murphy
Experience
Senior Customer Success Manager
Mar 2025 — Present
In order to control your data, you must first know your data. We are a Data Intelligence Venture addressing a $200B market problem.Serve as the primary point of contact for a portfolio of high-value and complex customer accounts.Provide consultative guidance to customers in AI & data governance, big data, privacy, and information security.Monitor and analyze key customer metrics to identify trends, risks, and opportunities for improvement.
Education
City Colleges of Chicago-Wilbur Wright College
Emergency Medical Technician
University of Illinois Chicago
Cybersecurity Bootcamp (Full Stack Academy)
University of Illinois Chicago
Bachelor of Science - BS, Economics & Psychology
The Wharton School
Executive Education Program, HR Management and Analytics
2020
Skills
- Event Planning
- Salesforce.com
- Pet Taxi
- Birthday Celebrations
- Leadership
- Microsoft Office
- Sales
- Baking
- Industrial Sewing
- Recruiting
- Strategic Prospecting
- Project Management
- Recruitment Training
- Cold Calling
- Fundraising
- Training & Development
- Public Relations
- Social Selling
- Economics
- Training
- Sharepoint
- Management
- Project Development
- Public Speaking
- Strategic Planning
- Advertising
- Learning Analytics
- Negotiation
- Challenger
- Customer Service
- Budgets
- Team Leadership
- Research
- Bread
- Microsoft Excel
- Linkedin Training
- Watercolor
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