Zachary Dembrowski
Sr Customer Account Manager @Rivian
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WORK HISTORY
Sr Customer Account Manager @Rivian
US
Seasoned Senior Account Manager with years of expertise in high-volume customer service, specializing in overseeing diverse customer journeys. Adept in leveraging communication channels, CRM systems, and collaborating with cross-functional teams to drive exceptional customer experiences.Strategically manage a diverse customer book across 14+ states. • Serve as the primary point of contact for Rivian-related inquiries, ensuring top-tier service. • Proactively track and resolve escalations, providing leadership-level reporting. • Collaborate seamlessly with cross-functional partners for comprehensive customer satisfaction. • Utilize advanced CRM systems and project tracking tools to achieve and exceed performance goals.
EDUCATION
Western New Mexico University
Bachelor of Applied Science (B.A.Sc.)
California Baptist University
Master of Science - MS
ABOUT ZACHARY DEMBROWSKI
Being an athlete understanding the sacrifice, dedication, and patience it takes to become exceptional in a role has played an immense part in my own journey within the work force. As a former collegiate athlete on the hunt for a new career path I found myself in a plethora of different positions within many industries. As a green recruit into the work force I wanted to learn as much as I could as quickly as I could. I developed strong customer service skills working in the restaurant industry. The next skill I found myself excelling at was logistic skills. Ordering, Re-ordering, maintaining customer relations, and creating an organized system were key skills that assisted me in being a logistic specialist within Orthopedic Sales. After a fun stint as a logistic specialist I found myself heading back to my passion with sports. This passion led me to acquire my M.S. in Sport and Performance psychology. I was then able to work on developing my sales skills as a consultant for a software company that helped young athletes work on their mental training skills. All of my different experience have created a desirable candidate that is open to dive directly into the deep end of a new industry. I am excited to be a part of a team environment and play the role I was made for. These are times for new adventures that I look to be a part of and am excited to experience.
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