Zachary Zach Wise
Information Technology Help Desk Support @Currently Seeking New Opportunities In This Role
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WORK HISTORY
Information Technology Help Desk Support @Currently Seeking New Opportunities In This Role
Davenport, FL, US
Experienced IT Help Desk professional providing first-line technical support to ensure smooth and efficient operations across hardware, software, and network systems. Skilled in troubleshooting, resolving user issues, and delivering high-quality customer service both remotely and in person. Adept at ticketing systems, knowledge base creation, and collaborating with cross-functional teams to maintain uptime and user satisfaction. Passionate about improving IT processes and helping teams leverage technology effectively.
EDUCATION
Wilmington University
Bachelor of Applied Science - BASc, Criminal Justice and Corrections
CourseCareers
Information Technology
Coursera
Information Technology
Chesapeake College
Associate's degree, Criminal Justice and Corrections
ABOUT ZACHARY ZACH WISE
IT Support Specialist | Troubleshooting | Networking | Ticketing Systems | Active Directory | Customer-Focused Problem Solver
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