Zachary Viola

About Zachary Viola

I am a Sociology graduate from the University of San Francisco (BA, May 2025) with a concentration in Criminology, Politics, and Society, currently working as a Housing Specialist with Catholic Charities San Francisco in the Homelessness Prevention Program.In my current role, I support individuals and families at risk of housing instability through client-centered case management, housing stabilization services, and resource coordination. I regularly manage documentation, track client progress, and utilize Microsoft Office tools to maintain accurate records while providing direct service in a fast-paced, community-focused environment. Previously, I held roles in customer service and team leadership that strengthened my communication, organization, and problem-solving abilities. I bring a strong service-oriented mindset, professionalism, and adaptability to my work, and I am motivated by opportunities that allow me to make a meaningful impact in the communities I serve.

Experience

1. Housing Specialist

   Catholic Charities Sf

   Nov 2025 — Present · San Francisco, CA, US

   Assisting individuals and families at risk of homelessness in ensuring housing stability through case management, budget planning, needs assessments, and advocacy. Providing timely services to meet application deadlines and promptly respond to urgent housing insecurity. Managing a caseload of 15-20 applications at a time.

Education

• University of San Francisco

  Bachelor of Arts - BA, Sociology