Zachary Pilcher

Global Director of Operations at IntouchCX

Role: Global Director of Operations at IntouchCX
Location: Benton, AR, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Global Director of Operations
IntouchCX
Apr 2021 — Present

Education

Arkansas State University-Three Rivers
Associate's degree, General Education

Skills

Customer Satisfaction
Team Management
Call Center
Customer Experience Management
Leadership Development
Team Leadership
Business Process Outsourcing (Bpo)
Operations Management
Customer Service
Leadership
Management

Contact information

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Work email
z•••••••@intouchcx.com
Personal email
•••••@•••••.com
Direct dial
+15•••••••89

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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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Experience

Global Director of Operations

Education

Arkansas State University-Three Rivers

Skills

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