Zachary Northrop
Salesforce Administrator @Dext Capital
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WORK HISTORY
Salesforce Administrator @Dext Capital
Lake Oswego, OR, US
EDUCATION
Clifton-Fine Central School
Regent's Diploma with Honors
SUNY Canton
Information Technology
Clarkson University
Computer Engineering
SKILLS
ABOUT ZACHARY NORTHROP
Salesforce Administrator and Technical Support Engineer with 16 years of hands-on experience across the Salesforce ecosystem. Specializing in diagnosing and resolving complex platform issues, I’ve built my career on deep Salesforce expertise spanning Sales Cloud, Service Cloud, Communities, and mobile implementations, while consistently maintaining a 4.85/5.0 customer satisfaction rating.I bring a strong track record in technical troubleshooting, mobile integration (including Single Sign-On), and strategic stakeholder communication. My approach combines technical precision with a commitment to peer enablement, continuous learning, and team success. Known for creating clear documentation, mentoring teammates, and consistently resolving issues by pinpointing their underlying causes.Core Focus Areas: Salesforce Administration & Configuration (Lightning, Classic, Flows, Permission Sets) Mobile & Field Service Implementation (Salesforce Mobile, SSO, MFA) Troubleshooting & Root Cause Analysis (Splunk Logs, Escalation Management) Data Evaluation & Reporting (Dashboards, Reports) Knowledge Sharing, Onboarding & Peer CoachingAlways learning. Always improving. Passionate about helping others succeed in the Salesforce ecosystem.
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