Zachary Morris
Fraud Associate @Calm
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WORK HISTORY
Fraud Associate @Calm
US
Collaborated with Customer Experience and Security teams to minimize fraud risk while providing delightful customer experience. Tasked with accurately identifying fraud and created thoughtful responses to charge-backs. Conducted investigations on suspicious transactions and determined if they should be approved or declined within agreed upon time frame.Spearheaded a standard operating procedure to resolve credit card disputes and charge-backs on PayPal.Contributed to ongoing process improvements and identified opportunities to increase efficiencies.Resolved approximately credit card disputes and reviews on Stripe and PayPal weekly.
EDUCATION
University of Illinois Chicago
Master of Public Administration - MPA
John Carroll University
Bachelor of Arts (BA), Political Science
ABOUT ZACHARY MORRIS
Solution-focused professional with the proven ability to integrate data analysis, documentation, and organization skills into project management process. Experience overseeing concurrent projects with competing deadlines, consistently delivering on schedule and budget. Confident team player with the ability to isolate issues hindering project progression and resolve with minimal slowdown. Fluency of American Sign Language. Technologically skilled in MS Office Suite, Google Suite, and SQL.
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