Zachary Forsch
T1 Application Support Manager @Total Expert
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WORK HISTORY
T1 Application Support Manager @Total Expert
MN, US
Manage a team of technical support professionals to provide timely and effective support to clientsDevelop and implement support processes and procedures to ensure efficient and effective issue resolutionTroubleshoot and resolve complex technical issues, including software and hardware issuesCollaborate with internal stakeholders to resolve issues and improve customer satisfactionAnalyze and report on support metrics to identify trends and areas for improvementDevelop and deliver training programs to support team membersStay up-to-date with industry trends and technologies to ensure technical expertise and knowledge
SKILLS
ABOUT ZACHARY FORSCH
I lead technical support teams and build practical AI workflows for support…
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