Zachary Downey
Enterprise Customer Success @ Abnormal AI
- Role
- Customer Success Manager, Enterprise Fed Sled at Abnormal AI
- Location
- Petersburg, MI, US
- LinkedIn followers
- 500 followers
About Zachary Downey
I’m a Customer Success Manager at Abnormal AI with a decade of experience helping enterprise organizations maximize value from complex technology platforms. My career path began in engineering—where I built deep technical expertise in observability, infrastructure, cloud, and application performance—and evolved into customer success, where I now combine technical depth with strategic partnership.I thrive at the intersection of technology and business outcomes—bridging technical complexity with customer impact. My focus is always on creating long-term partnerships that deliver measurable value, foster trust, and reduce risk.
Experience
Customer Success Manager, Enterprise Fed Sled
Oct 2025 — Present
Education
Grand Valley State University
Bachelor's of Science, Information Systems
2011 — 2016
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