Zachary Cox

About Zachary Cox

As a Presales Solutions Architect at NTT DATA, a leading ServiceNow partner, I have over 13 years of experience in various IT-related roles, with core competencies in process improvement, analytical skills, user training, and organizational change management. My mission is to help clients transform their business processes and achieve their strategic goals using the ServiceNow platform.In my current role, I partner with the sales team to provide technical and functional support throughout the sales cycle, from discovery to demo to proposal. I leverage my extensive knowledge of the ServiceNow platform and its capabilities, as well as my consulting and business process expertise, to understand the client\'s needs, challenges, and opportunities, and to design and present customized solutions that address them. I have successfully delivered solutions for clients in various industries and areas, such as IT, security, and custom applications, and have received multiple certifications, including my ServiceNow Implementation Specialists in ITSM and SIR as well as ITIL v3 Foundations, ITIL RCV, and GSEC. I value collaboration, innovation, and customer satisfaction, and strive to deliver solutions that meet and exceed expectations.

Experience

1. Senior Solutions Consultant

   ServiceNow

   May 2024 — Present

Skills

• Microsoft Excel
• Powerpoint
• Healthcare Management
• Public Relations
• Data Entry
• Customer Service
• Itil V3 Foundations Certified
• Servicenow
• Event Planning
• Itil
• Microsoft Office
• IT Service Management
• Outlook
• Healthcare
• Microsoft Word