Zachary Caputo

About Zachary Caputo

As a customer experience leader, I specialize in building high-impact CX strategies that improve satisfaction, retention, and growth across the entire customer lifecycle, from onboarding to expansion. With close to a decade of experience leading cross-functional teams across SaaS, manufacturing, financial services, education, and consumer goods, I focus on turning insights into action and aligning people, process, and platforms for measurable business impact.I thrive in dynamic environments where teams rally around customer value. I bring strong technical fluency with platforms like HubSpot and Zendesk, and a passion for building scalable processes that empower people and streamline operations.Let’s connect if you\'re looking for someone who blends strategy, operations, and empathy to drive customer experience that sticks.

Experience

1. Pro Member

   Customer Success Collective

   Oct 2024 — Present

   The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth.

Education

• National Chengchi University

  Intensive Chinese Language Program, Taiwanese Language, Independant Research in Taiwanese History

  2012 — 2014

• Harvard University

  Classical Chinese

  2014 — 2014

• Penn State University

  Bachelor of Arts - BA, Chinese Language and Literature, Asian Studies, International Relations

  2010 — 2014