Zachary Becker
Director - Technical Product Ownership @IQVIA
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WORK HISTORY
Director - Technical Product Ownership @IQVIA
EDUCATION
Miami University
Bachelor of Science, Business (Management Information Systems & Finance)
SKILLS
ABOUT ZACHARY BECKER
Highly skilled, organized, motivated and data-driven IT professional with 20+ years of experience in the areas of leadership, strategy, technical support, software design/development, business analysis, project and product management at start-ups to Fortune 40 companies. Demonstrated ability to build & coach teams, create vision and lead others effectively to exceed intended results for the customer.Areas of Expertise:· Data-driven decision maker keenly focused on KPIs, metrics, dashboards, analytics & reporting· Dedicated to operational efficiency· Career based on passion for customer happiness & centricity while building & leveraging client relationships in small & large organizations· Cross-departmental collaboration with focus on partnering & influencing for positive outcomes· Strategic planning at senior leadership level· Determined performance goals for large organizations, proven exceeder of defined goals· Years of experience in Support & Operations including Incident, Request & Problem Management· Broad Technology Knowledge· Lean, Agile (SAFe Certified) & DevOps Experience · Experience with all Tiers of IT Service Management (ITIL Certified)· Leading geographically diverse teams of technical support engineers with Service Level Agreements· Strongly committed & flexible with clear understanding of business prioritization· Continuous Improvement mindset to overcome pain point areas with innovative solutions and automation· Hands on Leader, Coach, Motivator, Evaluator, Recruiter, Relationship builder· Problem Solving & Critical Thinking
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