Zach Ahearn
Data Analyst Iii @Duke Energy Corporation
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WORK HISTORY
Data Analyst Iii @Duke Energy Corporation
Charlotte, NC, US
Supported the Customer Experience & Operations Analytics team by designing and delivering Power BI dashboards, data models, and reporting solutions that improved decision-making and advanced customer service initiatives. Focus areas included visualization development, data integrity, and cross-functional stakeholder collaboration.Power BI Development & Data Modeling: Built interactive dashboards, KPIs, and self-service reporting solutions using DAX and SQL, enabling leaders to track performance, identify trends, and act on insights in real time.Cloud Contact Center Analytics: Led reporting rebuilds to support Piedmont Natural Gas and Duke Energy’s Genesys/Elevate 360 cloud platform launch, ensuring seamless reporting during the transition.Cross-Functional Collaboration: Partnered with IT, operations, and business stakeholders to translate complex requirements into scalable analytics solutions, improving adoption and user trust.
EDUCATION
Furman University
Bachelor of Business Administration - BBA, Sales, Distribution, and Marketing Operations, General
Wake Forest University School of Business
Master of Science in Business Analytics - MSBA, Business Analytics
ABOUT ZACH AHEARN
As a former collegiate athlete with a Master’s in Business Analytics, I’ve always…
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